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Wednesday, January 27, 2016

Well done BCBM

Congratulations to BCBM for being runners up in the British Marine Leisure Boating Customer Service Awards.


"We're delighted to have done so well in the first year we've entered for this award," said Andrew Barton, MD of BCBM.  "Obviously we would have liked to win - but there's always next year!"

The winning company was also a shared ownership company: FlexiSail deal exclusively with shared ownership for sea-going yachts, catamarans and motor boats. 

The award was presented at the MTA awards on Tuesday 12th January. BC Boat Management and Rockley Watersports Ltd were the runners up and showed an excellent complaints procedure and rapport with their customers.

It is a high compliment to the customer service provided by the shared ownership sector that both the winner and one of the runners up were from this sector. 

The award was designed to highlight excellence in customer service and specifically is looking at areas including complaints procedure, customer care, ease of contact and processes and protocol.  


On the inland waterways there are more than 220 shared ownership narrowboats, of which BCBM manages 54, with another new boat due to be launched at the National Boat Share Show at Braunston Marina on 23rd & 24th April 2016.



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